RubyBet Casino Privacy Policy
At RubyBet Casino, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website at rubybet.com or use any of our services, including our casino, sportsbook, and promotional features. We encourage you to read this document carefully. By continuing to use our platform, you acknowledge that you have read and understood our privacy practices. If you have any concerns regarding our RubyBet Casino data handling procedures, please contact us at customersupport@instantgamesupport.com.
Our platform is operated by ProgressPlay Ltd, a company registered in Malta (C58305), holding a Malta Gaming Authority licence (MGA/B2C/231/2012, issued 16 April 2013) and a UK Gambling Commission licence (account 39335). As the data controller, we take our responsibilities under applicable data protection legislation — including the UK GDPR and the Data Protection Act 2018 — extremely seriously.
1. Who We Are
We are RubyBet Casino, an online gaming and sports betting platform primarily serving players in the United Kingdom. Our services are delivered in GBP and are designed to provide a safe, responsible, and entertaining experience. When you register an account, use our rubybet mobile app, or contact our support team, you interact with us as the data controller, and we are responsible for how your personal information is handled.
2. Information We Collect
When you use our services — whether through desktop, mobile web, or the RubyBet Casino platform — we may collect the following categories of personal data:
2.1 Information You Provide to Us
- Full name, date of birth, and gender
- Email address, phone number, and home address
- Username, password, and account preferences
- Payment information, including details associated with Visa, Mastercard, PayPal, Skrill, Neteller, Apple Pay, Paysafecard, Payz, Pay by Bank, PayViaPhone, and Neosurf
- Identity verification documents (e.g., passport, driving licence) submitted for KYC compliance
- Communication records when you contact us via live chat, email, or our contact form
- Bonus and promotion preferences, including any ruby bet promo code or ruby bet bonus code you have used
2.2 Information We Collect Automatically
- IP address and geolocation data
- Browser type, operating system, and device identifiers
- Pages visited, time spent on site, and click-through behaviour
- Gaming activity and transaction history
- Cookie and tracking data (see Section 7 for more detail)
- Login activity, including rubybet login timestamps and session data
3. How We Use Your Information
At RubyBet Casino, we use the personal data we collect for a range of legitimate purposes, all of which are necessary for delivering our services or complying with our legal obligations:
- Account management: To create and maintain your player account, verify your identity, and process your transactions
- Service delivery: To provide access to our 2,500+ games, including slots, table games, jackpots, live casino, bingo, and sportsbook features
- Bonuses and promotions: To administer offers such as the ruby bet welcome bonus, ruby bet free bets, and our ongoing ruby bet promotions, including the Mystery Box, Midweek Wheel of Prizes, Weekend Wheel of Spins, and our Rewards Programme
- Compliance: To meet our obligations under anti-money laundering (AML) and Know Your Customer (KYC) regulations, as well as responsible gambling requirements
- Customer support: To respond to your queries via our 24/7 live chat, email, or contact form
- Fraud prevention: To detect, investigate, and prevent fraudulent activity or abuse of our platform
- Marketing: To send you relevant communications about ruby bet bonus offers and ruby bet promotions, where you have consented to receive them
- Analytics and improvement: To understand how you use our rubybet app and website, allowing us to enhance our platform
4. Legal Basis for Processing
We process your personal data on the following legal grounds under the UK GDPR:
- Contractual necessity: Processing required to fulfil our obligations under our Terms and Conditions
- Legal obligation: Processing necessary to comply with UK gambling laws, AML regulations, and UKGC licence requirements
- Legitimate interests: Processing carried out for fraud prevention, security monitoring, and service improvement
- Consent: Processing for direct marketing communications, where you have opted in to receive such messages
5. Sharing Your Information
We do not sell your personal data to third parties. However, in operating RubyBet Casino, we may share your information with trusted partners and service providers in the following circumstances:
- ProgressPlay Ltd network: As part of the ProgressPlay platform, certain data may be shared across affiliated brands within the network (relevant to the 5-brand bonus limit policy)
- Payment processors: We share necessary data with payment providers to process deposits and withdrawals
- Game providers: Suppliers such as Microgaming, Playtech, Pragmatic Play, NetEnt, Evolution, Play'n GO, Blueprint, Big Time Gaming, Nolimit City, Hacksaw, Quickspin, Red Tiger, and Wazdan may receive limited gameplay data
- Regulatory authorities: We may disclose data to the Malta Gaming Authority, UK Gambling Commission, or other regulators as required
- Legal compliance: We may share data with law enforcement agencies where required by law
6. Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Under UK and Maltese regulatory requirements, we are obligated to retain certain records — including transaction history and identity verification documents — for a minimum of five years following account closure or the end of our business relationship.
7. Cookies and Tracking Technologies
Our RubyBet Casino website uses cookies and similar tracking technologies to improve your experience, personalise content, and analyse usage patterns. We use the following types of cookies:
- Essential cookies: Required for core site functionality, including the rubybet login process and session management
- Analytics cookies: Used to understand how visitors interact with our platform
- Marketing cookies: Used to deliver relevant promotional content, including details about the ruby bet new customer bonus and ruby bet sign up bonus offers
- Preference cookies: Used to remember your settings and preferences
You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some features of our platform.
8. Your Rights
As a user of our Ruby Bet Casino services, you have the following rights under UK data protection law:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct inaccurate or incomplete data
- Right to erasure: You may request deletion of your data, subject to our legal retention obligations
- Right to restriction: You may request that we limit how we process your data in certain circumstances
- Right to data portability: You may request that we transfer your data to another service provider in a structured, machine-readable format
- Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at customersupport@instantgamesupport.com. We will respond to all valid requests within 30 days.
9. Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our RubyBet Casino platform uses SSL encryption, secure server infrastructure, and access controls to ensure that your information remains safe. While no online system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection.
10. International Data Transfers
As RubyBet Casino is operated by ProgressPlay Ltd, headquartered in Malta, some of your data may be processed outside the United Kingdom. Where such transfers occur, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO) — to protect your information in accordance with UK GDPR requirements.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their individual policies. Our privacy commitments apply only to data collected directly through the RubyBet Casino platform.
12. Children's Privacy
Our services are strictly intended for individuals aged 18 years and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes, we will notify you via email or by displaying a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.
14. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data at RubyBet Casino, please do not hesitate to get in touch:
- Email: customersupport@instantgamesupport.com
- Live Chat: Available 24/7 directly on our website
- Operator: ProgressPlay Ltd, Malta (C58305)
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.
Content updated: July 13, 2026