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Responsible Gaming at RubyBet Casino

At RubyBet Casino, we are deeply committed to promoting safe and responsible gambling for all of our players. We believe that gaming should always be an enjoyable and entertaining experience — never a source of financial or emotional harm. Our responsible gaming framework is built around protecting our players, providing the tools they need to stay in control, and ensuring that we operate in full compliance with our licensing obligations under the UK Gambling Commission (UKGC account 39335) and the Malta Gaming Authority (MGA/B2C/231/2012). If you ever feel that gambling is affecting your life negatively, we are here to support you every step of the way.

Our Commitment to Player Protection

Here at RubyBet, we take our duty of care seriously. We are operated by ProgressPlay Ltd (Malta C58305), and we hold ourselves to the highest standards set by UK gambling regulations. Our responsible gaming policy applies to every player who registers and plays on our platform. We continuously monitor player behaviour to identify potential signs of problem gambling, and we actively encourage all of our players to make use of the tools and resources we provide. Gambling should be a form of entertainment — and at RubyBet Casino, we work hard to make sure it stays that way.

Who Should Not Gamble

At RubyBet, we do not allow certain individuals to use our services. We take this restriction seriously and enforce it consistently. You should not gamble on our platform if any of the following apply to you:

  • You are under the age of 18
  • You are in financial difficulty or relying on borrowed money to gamble
  • You are currently in recovery from a gambling addiction
  • You are under the influence of alcohol or controlled substances
  • You are experiencing significant emotional distress or mental health difficulties
  • You are gambling as a means to recover previous losses

We reserve the right to close or restrict any account where we have reason to believe these conditions apply. Our priority is always the wellbeing of our players.

Responsible Gaming Tools We Offer

We provide a comprehensive range of responsible gaming tools directly through our platform. At RubyBet Casino, these tools are available at any time through your account settings, and we encourage every player to use them proactively.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, it takes effect immediately. If you wish to increase your limit, we apply a 24-hour cooling-off period before the change becomes active, giving you time to reconsider.

Loss Limits

At RubyBet, we give you the ability to set a maximum loss amount over a defined period. This helps you manage your spending and ensures that your gambling remains within a budget that you are comfortable with.

Wagering Limits

We offer wagering limits to help you control the total amount you stake during any given period. This tool is particularly useful for players who want to enjoy our 2,500+ game library without risking more than they intend.

Session Time Limits

Here at RubyBet Casino, we allow you to set limits on how long you can play in a single session. Once your session limit is reached, we will automatically log you out and prompt you to take a break.

Reality Check

Our reality check feature sends you periodic reminders during your gaming session, showing you how long you have been playing and how much you have spent. We believe informed players make better decisions, and this tool helps keep you aware of your activity in real time.

Cool-Off Periods

If you feel you need a short break from gambling but do not wish to self-exclude permanently, we offer cooling-off periods ranging from 24 hours to several weeks. During a cool-off period, your account will be temporarily restricted from gambling activity.

Self-Exclusion

At RubyBet, we offer a formal self-exclusion option for players who feel they need to stop gambling entirely. Once you self-exclude, we will close your account and prevent you from opening a new one during the exclusion period. Self-exclusion can be requested for a minimum of 6 months, and we will also remove you from our marketing communications immediately.

We are also registered with GAMSTOP, the UK's national self-exclusion scheme. If you register with GAMSTOP, your self-exclusion will automatically apply across all UK-licensed gambling sites, including our RubyBet Casino platform. You can register at www.gamstop.co.uk.

Underage Gambling Prevention

We are absolutely committed to preventing underage gambling. As part of our registration and verification processes, we require all players to confirm that they are at least 18 years of age. We conduct identity verification checks on all accounts, and we may request documentation at any time to confirm age. Any account found to belong to a person under 18 will be closed immediately, and all associated funds will be reviewed in accordance with our terms.

We also strongly recommend that parents and guardians use filtering software to prevent minors from accessing gambling websites. Tools such as GamBan, Net Nanny, and Cybersitter can help block access to our platform and similar sites on shared devices.

Recognising Problem Gambling

We want to help you identify the signs of problem gambling early. Here at RubyBet Casino, we encourage you to ask yourself the following questions honestly:

  • Do you gamble with money you cannot afford to lose?
  • Have you ever borrowed money or sold possessions to fund gambling?
  • Do you find it difficult to stop gambling once you have started?
  • Has gambling caused conflict in your personal or professional relationships?
  • Do you feel anxious, irritable, or depressed when you are not gambling?
  • Do you chase your losses in an attempt to win back money?
  • Have you ever lied to others about your gambling habits?

If you answered 'yes' to one or more of these questions, we strongly encourage you to seek support. Reaching out is a sign of strength, not weakness — and we are here to help facilitate that process.

Support Organisations

At RubyBet, we work alongside a number of organisations dedicated to helping individuals affected by problem gambling. We encourage any player who is concerned about their gambling behaviour — or the behaviour of someone they care about — to contact one of the following:

Staff Training and Safer Gambling

Our RubyBet Casino team is trained to recognise the signs of problem gambling and to respond with care and sensitivity. We carry out regular training across all customer-facing roles to ensure that our team can identify at-risk behaviour and take appropriate action. If a member of our support team becomes concerned about your play, they may reach out to you directly. This is not a punitive measure — it is part of our ongoing commitment to your wellbeing.

Contact Our Responsible Gaming Team

If you have any questions about the tools we offer, need help setting limits, or wish to request self-exclusion, please do not hesitate to contact us. Our customer support team is available 24/7 via live chat, or you can reach us by email at customersupport@instantgamesupport.com. We are here to help — and we take every responsible gaming request seriously and with the confidentiality it deserves.

At RubyBet Casino, we will never pressure you to continue gambling, and we will always respect your decision to take a break or step away entirely. Your wellbeing comes first — always.

New players looking to get started can complete the quick RubyBet Casino sign up process, and we also invite you to explore our RubyBet Casino welcome bonus once you feel ready to play responsibly.

Content updated: July 13, 2026